Testimonials

It gives us satisfaction to know that we have made a positive impact on people.

See what some participants have to say about programmes conducted by Joy:

Although I am familiar with the tenets of EQ, I still found it enjoyable and was able to learn lots from you through your examples, illustrations, stories and engagements

It is certainly a JOY to learn with you😍👍Great Job!!!”

 

Participant, ComfortDelgro

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence!” programme (virtual session)

“Joy is a very friendly, cheerful, enthusiastic, engaging and energetic speaker. She is obviously very well versed in her areas of training.

Notwithstanding the sessions were short, but after lunch, it is often challenging for anyone to stay awake. Somehow, Joy is able to make the “somewhat” dry topics more interesting. Her cheerful and lively delivery really rubbed onto the participants and her way of engaging the participants rendered the talks far more enjoyable, impactful and memorable.

I am definitely looking forward to the next lunch-time by Joy Hou.” Bryan Low, Agricultural Bank of China

Attended the “Emotional Intelligence” and "Understanding Anxiety Disorders" programmes (in-person sessions)

Thank you Joy for going the extra mile to tweak the content based on our earlier conversation to suit the  profile. Your messages were subtly yet tactfully put across and I am sure the participants must have heard and seen you loudly and clearly. You also took the effort to translate some of the slides by adding in the Chinese version of the text. Really appreciate you for doing so much for this webinar alone.

In fact, my email is now flooded with all the thank you notes from the participants. I am sure they must have benefitted a lot today.

 

Participant, ComfortDelgro

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence!” programme (virtual session)

“I tuned in to Joy’s session yesterday and really enjoyed it.  She has such a warm personality that draws listeners in and I even saw a comment from one of our members that it was the best AIA webinar she has attended.  Please convey our appreciation to Joy!” 

  Participant, AIA Vitality

Attended the “Pillars of Self-Care: Mental Wellbeing Coping Tools ” programme (virtual session)

“I like the way u share the topic. Easy to understand. Keep it up .”

One thing I have learnt from the session:   

“I learnt showing we care doesn’t always hv say anything. Just simply be a good listener n just be there.”

Participant, Singapore Airlines

Attended the “Empathy: A Key Ingredient in Positive Relationships ” programme (virtual session)

“Thank you for breaking down the points. It was easy to understand .”

One thing I have learnt from the session:   

“How to approach someone who is facing some form of issues.”

Participant, Singapore Airlines

Attended the “Empathy: A Key Ingredient in Positive Relationships ” programme (virtual session)

“Good session . Will like to have more of this session. .”

One thing I have learnt from the session:   

“Ways to manage anger “

Participant, ComfortDelgro

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence! - ComfortDelgro ” programme (virtual session)

“great speaker, enjoyed her session .”

One thing I have learnt from the session:   

“be grateful for the little things “

Participant, EZ-Link

Attended the “Discovering and Utilizing the Keys to Happiness ” programme (virtual session)

“Thank you Joy! I’d always enjoy her sessions very much.”

One thing I have learnt from the session:   

“To show more empathy towards people. Note to self “

Participant, Singapore Airlines

Attended the “Empathy: A Key Ingredient in Positive Relationships ” programme (virtual session)

“Thank you for the great training session and hope that we can learn more from you again in the future. “

One thing I have learnt from the session:   

“Importance of mental well being “

Participant, ComfortDelgro

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence! ” programme (virtual session)

“A great session and I really enjoyed it. Highly recommended to all staff in my co..”

One thing I have learnt from the session:   

“To show more empathy towards people. Note to selfSelf awareness “

Participant, ComfortDelgro

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence! ” programme (virtual session)

“Very well curated program .”

One thing I have learnt from the session:   

“How to empathize with others”

Participant, Singapore Airlines

Attended the “Empathy: A Key Ingredient in Positive Relationships ” programme (virtual session)

You provide our company with a positive and a great resource for training. “

One thing I have learnt from the session:   

“Empathy.”

Participant, Edwards Technologies

Attended the “Effective Conflict Management: Promoting Peace at Work” programme (virtual session)

“Loving sharing, very engaging and interactive!”

One thing I have learnt from the session:   

“What empathy does not look like “

Participant, Singapore Airlines

Attended the “Empathy: A Key Ingredient in Positive Relationships ” programme (virtual session)

“She was very cheerful throughout the presentation and that lifted the mood :).”

Participant, Commonwealth Secondary School

Attended the “Transforming Your Inner Critic into Your Inner Cheerleader” assembly talk (virtual session)

“Good session. I liked Joy and her friendly demeanour. Found her presentation relevant and to the point. .”

One thing I have learnt from the session:   

“Focus on One thing at a time so as not to overwhelm oneself. “

Participant, Cerebral Palsy Alliance

Attended the “Effective Stress Management for a Happy Work-Life Balance” programme (virtual session)

“Thank you for being so joyful to brighten everyone’s day.”

One thing I have learnt from the session:   

“Self awareness is important “

Participant, ComfortDelgro

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence! ” programme (virtual session)

“More of such program .”

One thing I have learnt from the session:   

“Better understand about myself “

Participant, ComfortDelgro

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence! ” programme (virtual session)

I think the active participation from our staff shows how engaging and interactive the session was :)”

One thing I have learnt from the session:   

“to show more empathy and be active in listening “

Participant, Edwards Technologies

Attended the “Effective Conflict Management: Promoting Peace at Work - Edwards Technologies -” programme (virtual session)

“your sharing really helped me, especially in this tough time .”

One thing I have learnt from the session:   

“that all the negative thoughts in my mind don’t determine who i am “

Participant, Commonwealth Secondary School

Attended the “Transforming Your Inner Critic into Your Inner Cheerleader” assembly talk (virtual session)

“Excellent sharing and strategies that we can adopt.”

One thing I have learnt from the session:   

“ANTs and Positive Thinking”

Participant, Cerebral Palsy Alliance

Attended the “Effective Stress Management for a Happy Work-Life Balance” programme (virtual session)

“thank you for sharing. you helped me a lot.”

One thing I have learnt from the session:   

“to focus on more important things “

Participant, Commonwealth Secondary School

Attended the “Transforming Your Inner Critic into Your Inner Cheerleader” assembly talk (virtual session)

“Very informative and practical.”

Participant, Institute of Banking and Finance

Attended the “Effective Conflict Management: Promoting Peace at Work" programme (virtual session)

“Very positive session!”

One thing I have learnt from the session:   

“To focus on the positive side instead of dwelling in the situation and treating myself as a vip to focus on myself from time to time. “

Participant, EZ-Link

Attended the “Effective Stress Management for a Happy Work-Life Balance ” programme (virtual session)

“thank you! i really liked your presentation :D”

One thing I have learnt from the session:   

“how to find positivity “

Participant, Commonwealth Secondary School

Attended the “Transforming Your Inner Critic into Your Inner Cheerleader” assembly talk (virtual session)

“Inspiring and caring trainer”

One thing I have learnt from the session:   

“Self positive talk, do 1 thing at a time”

Participant, Cerebral Palsy Alliance

Attended the “Effective Stress Management for a Happy Work-Life Balance” programme (virtual session)

“Thank you very much for the session today Joy! Enjoyed the information that was presented in a clear manner.”

One thing I have learnt from the session:   

“tips from managing automatic negative thoughts “

Participant, Infineon

Attended the “Rising Above Stress” programme (virtual session)

“She was excellent “

One thing I have learnt from the session:   

“Gratitude, be aware, accept limitations – work on them “

Participant, Gartner

Attended the “Pillars of Self-Care: Mental Wellbeing Coping Tools” programme (virtual session)

“thanks for explaining thoroughly .”

One thing I have learnt from the session:   

“how to channel my negative thoughts into good ones “

Participant, Commonwealth Secondary School

Attended the “Transforming Your Inner Critic into Your Inner Cheerleader” assembly talk (virtual session)

“Good session, you were very patient and gentle in the session, makes me want to believe what you said.”

One thing I have learnt from the session:   

“How to remember to be grateful, to move from Should/Must to prefer..Will try to change perspective and practise this.”

Participant, Gartner

Attended the “Pillars of Self-Care: Mental Wellbeing Coping Tools ” programme (virtual session)

“Thanks for a good 1hr session. Time well spent. “

One thing I have learnt from the session:   

“Be Positive, Empathetic, Reflection. “

Participant, ComfortDelgro

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence! ” programme (virtual session)

“very inspirational .”

One thing I have learnt from the session:   

“do not let people’s comments affect you”

Participant, Commonwealth Secondary School

Attended the “Transforming Your Inner Critic into Your Inner Cheerleader” assembly talk (virtual session)

“Very interesting sharing by Joy Hou. Learn some new tips for Conflict Management today.”

One thing I have learnt from the session:   

“Listen, Empathy and ways to handle different conflict situations. “

Participant, Institute of Banking and Finance

Attended the “Effective Conflict Management: Promoting Peace at Work ” programme (virtual session)

“You are so cool 😎 you can change a person’s mood almost immediately .”

One thing I have learnt from the session:   

“To appreciate what you have “

Participant, Commonwealth Secondary School

Attended the “Transforming Your Inner Critic into Your Inner Cheerleader” assembly talk (virtual session)

“Very engaging and enjoyable session.”

One thing I have learnt from the session:   

“The acronym ants and that we should always have a positive mindset “

Participant, Commonwealth Secondary School

Attended the “Transforming Your Inner Critic into Your Inner Cheerleader” assembly talk (virtual session)

“U are Excellent.”

One thing I have learnt from the session:   

“Everything was worth hearing “

Participant, Singapore Airlines

Attended the “Empathy: A Key Ingredient in Positive Relationships ” programme (virtual session)

“Very pleasant coach!! Enjoyed her session very much :)”

One thing I have learnt from the session:   

“Daniel Goleman’s five components of EI. “

Participant, Keywords Studios

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence!" programme (virtual session)

“Awesome sharing .”

One thing I have learnt from the session:   

“That my self worth isn’t determined by my past mistakes “

Participant, Commonwealth Secondary School

Attended the “Transforming Your Inner Critic into Your Inner Cheerleader” assembly talk (virtual session)

“Joy presented the content well and I feel she is an approachable and gentle person who puts people at ease. I enjoyed her session. 👍🏻”

One thing I have learnt from the session:   

“Cultivate positive thought patterns”

Participant, Hyphens Pharma

Attended the “Mental Wellness First Aid: Understanding and Managing Depression" programme (virtual session)

“Useful presentation, thank you Joy! “

One thing I have learnt from the session:   

“Breathing technique”

Participant, The Law Society of Singapore

Attended the “Effective Stress Management for a Happy Work-Life Balance" programme (virtual session)

“Very informative, you just made me a better person!”

One thing I have learnt from the session:   

“Be more understanding”

Participant, Emotional Intelligence: The Key to Personal and Professional Excellence! - Keywords Studios

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence! " programme (virtual session)

“Thank you for a very uplifting session.”

One thing I have learnt from the session:   

“To focus on the positive things that happened, and be kind to yourself”

Participant, The Law Society of Singapore

Attended the “Effective Stress Management for a Happy Work-Life Balance " programme (virtual session)

“Joy is a clear instructor n her examples are good. “

Participant, NEC Asia Pacific

Attended the “Discovering and Utilizing the Keys to Happiness." programme (virtual session)

“Very useful information , hope to include your methods to improve my own mental health. “

One thing I have learnt from the session:   

“to practice gratitude “

Participant, NEC Asia Pacific

Attended the “Discovering and Utilizing the Keys to Happiness." programme (virtual session)

“Great session, informative and wholesome 🙂 Thank you Joy for giving us a wonderful talk on the topic. Great interaction as well!”

One thing I have learnt from the session:   

“Take some time/break for yourself, continue to improve our self-awareness “

Participant, Keywords Studios

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence! " programme (virtual session)

“Great sharing and inspiring on how to stay fit mentally .”

One thing I have learnt from the session:   

“Be empathetic to others “

Participant, NEC Asia Pacific

Attended the “Discovering and Utilizing the Keys to Happiness" programme (virtual session)

“She’s very Joyful and calming.”

One thing I have learnt from the session:   

“Stop questioning myself and stop taking about negative things. “

Participant, Hyphens Pharma

Attended the “Mental Wellness First Aid: Understanding and Managing Depression" programme (virtual session)

“Ms Joy was able to relate the topic to our daily activities thus information is much easier to understand.”

One thing I have learnt from the session:   

“Self care is not selfishness. It’s good to take care of yourself first, so you’ll be more able to care for others.”

Participant, Hyphens Pharma

Attended the “Mental Wellness First Aid: Understanding and Managing Depression" programme (virtual session)

“She explained everything clearly and with good pace.”

One thing I have learnt from the session:   

“To understand myself better to be able to be better at self-regulation.”

Participant, Keywords Studios

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence! " programme (virtual session)

“Thank you Joy! The workshop is very insightful & helpful!”

One thing I have learnt from the session:   

“The ways to better manage my stress”

Participant, The Law Society of Singapore

Attended the “Effective Stress Management for a Happy Work-Life Balance" programme (virtual session)

Very helpful tips. Will share with family & friends “

One thing I have learnt from the session:   

“Take care of yourself too”

Participant, Julius Baer

Attended the “Rising Above Stress " programme (virtual session)

“Joy is great. Maybe could consider a longer session in the future.”

One thing I have learnt from the session:   

“Is a reminder of how we must not judge others too quickly by what we see. And also not to be one of those  listener/friend that only aim to respond and not just be there to hear us out.”

Participant, Singapore Airlines

Attended the “Empathy: A Key Ingredient in Positive Relationships ” programme (virtual session)

“I like her joyful and cheerful vibes 😁.”

One thing I have learnt from the session:   

“We should not be too quick to judge. Listen to understand. “

Participant, Singapore Airlines

Attended the “Empathy: A Key Ingredient in Positive Relationships ” programme (virtual session)

“Very nice. The topic is really interesting and the way she discuss is totally awesome.”

One thing I have learnt from the session:   

“Difference of Empathy and Sympathy.”

Participant, Singapore Airlines

Attended the “Empathy: A Key Ingredient in Positive Relationships ” programme (virtual session)

“Excellent speaker! Her examples are really relatable both for work and personal life. The concept of ANT was a good introduction to be conscious of too..”

One thing I have learnt from the session:   

“ANT was a very good concept to be constantly aware and conscious of .”

Participant, Gartner

Attended the “Pillars of Self-Care: Mental Wellbeing Coping Tools ” programme (virtual session)

“Very inspiring session. Hope will get another session again .”

One thing I have learnt from the session:   

“Learn to be greatful.”

Participant, Carl Zeiss

Attended the “Pillars of Self-Care: Mental Wellbeing Coping Tools ” programme (virtual session)

“A great sharing from you. I learn a lot 🙂 .”

One thing I have learnt from the session:   

“List 3 things you thankful everyday .”

Participant, Carl Zeiss

Attended the “Pillars of Self-Care: Mental Wellbeing Coping Tools ” programme (virtual session)

“The workshop was enriching and Joy was a wonderful facilitator .”

One thing I have learnt from the session:   

“It is ok to not be ok.”

Participant, Harley-Davidson

Attended the “Effective Stress Management for a Happy Work-Life Balance ” programme (virtual session)

“She was super informative and inspiring and bring about ways to be happy!!”

Participant, Integrated Health Plans (aggregator)

Attended the “Discovering and Utilizing the Keys to Happiness ” programme (virtual session)

“Good and engaging presenter “

One thing I have learnt from the session:   

“How to manage self expectations .”

Participant, SIA Engineering Company

Attended the “Effective Stress Management for a Happy Work-Life Balance ” programme (virtual session)

“You are a wonderful speaker! The examples and techniques are easy to understand. Thank you .”

 

Participant, CGG Services

Attended the “Mental Health First Aid: Understanding and Managing Depression” programme (virtual session)

“Very knowledgable and kind .”

One thing I have learnt from the session:   

“take care of myself”

Participant, CGG Services

Attended the “Mental Health First Aid: Understanding and Managing Depression” programme (virtual session)

“Good topic amd hope to know more in another available time .”

One thing I have learnt from the session:   

“Take care of ourself first then can take care of others”

Participant, ChampionX

Attended the “Effective Stress Management for a Happy Work-Life Balance” programme (virtual session)

“she was very engaging !!! her talk made it very easy to understand the tips and it made me encouraged to provide other people with useful advice too.”

Participant, Temasek Junior College (peer support leader)

Attended the “Providing Effective Peer Support: Introduction to Helping Skills” programme (virtual session)

“Very clear and easy to think through what happiness consists of.”

One thing I have learnt from the session:   

“PERMA model, don’t judge.”

Participant, DirectAsia

Attended the “Keys to Happiness” programme (virtual session)

“You are very sweet and have a calming voice. Thank you for your sharing today!.”

Participant, Temasek Junior College (peer support leader)

Attended the “Providing Effective Peer Support: Introduction to Helping Skills” programme (virtual session)

“Nice and engaging presentation. Need of the hour.”

One thing I have learnt from the session:   

“Enjoy the present!.”

Participant, Carl Zeiss

Attended the “Pillars of Self-Care: Mental Wellbeing Coping Tools ” programme (virtual session)

“Very engaging and makes it interesting”

One thing I have learnt from the session:   

“Have more gratitude.”

Participant, Integrated Health Plans (aggregator)

Attended the “Discovering and Utilizing the Keys to Happiness ” programme (virtual session)

“Very positive and uplifting speaker .”

One thing I have learnt from the session:   

“List 3 things you thankful everyday .”

Participant, Harley-Davidson

Attended the “Effective Stress Management for a Happy Work-Life Balance ” programme (virtual session)

“This is a great session, clearly explained .”

One thing I have learnt from the session:   

“breathing technique.”

Participant, Carl Zeiss

Attended the “Pillars of Self-Care: Mental Wellbeing Coping Tools ” programme (virtual session)

“I’m so glad i signed up the webinar. Thanks for the presentation and advice. I’ll try to implement those for stress management.”

One thing I have learnt from the session:   

“Pillars of self-care (& JOMO).” Participant, AIA Vitality

Attended the “Pillars of Self-Care: Mental Wellbeing Coping Tools ” programme (virtual session)

“This was a very good webinar. I liked the engagement and I liked the live interaction between the presenter and the audience in particular. The material was given in an easy-to-relate-to way and clear actionable outcomes.”

One thing I have learnt from the session:   

“I will try using the gratitude notebook.” Participant, AIA Vitality

Attended the “Pillars of Self-Care: Mental Wellbeing Coping Tools ” programme (virtual session)

“The speaker, Joy, is very warm and friendly. She makes the session interesting and enaging.”

One thing I have learnt from the session:   

“Learn what not to say and what to say when someone confides in us.” Participant, Singapore Airlines

Attended the “Providing Effective Support: Helping Skills 101" programme (virtual session)

“The course was very engaging and inspiring! Thank you for your sharing your knowledge and time.”

One thing I have learnt from the session:   

“The gratitude journal which I would definitely start doing :).” Participant, Dyson

Attended the “Keys to Happiness" programme (virtual session)

“Very informative and timely reminders on what can we do to make this a better world.”

One thing I have learnt from the session:   

Always show empathy first and listen openly. Participant, Singapore Airlines

Attended the “Providing Effective Support: Helping Skills 101" programme (virtual session)

“Really great session- just the right pace, with lots of examples and fun graphics. Really enjoyed the poll as well!”

One thing I have learnt from the session:   

“To recognise my stress triggers and physical symptoms.” Participant, Woodpecker Asia Tech Pte Ltd

Attended the “Rising Above Stress” programme (virtual session)

“Awesome trainer. Thank you so much for the very informative & helpful session.”

One thing I have learnt from the session:   

“The importance of formulating a self-care routine.” Participant, Deloitte

Attended the “Promoting Peace while Working from Home: Developing Skills to Build Relationships and Manage Conflicts during Covid-19 Crisis<br /> " programme (virtual session)

“Very interactive, engaging, helpful session!.”

One thing I have learnt from the session:   

“Hold on, pain ends – HOPE.” Participant, TUI Destination Experiences

Attended the “Rising Above Stress" programme (virtual session)

“Thank you for the BEST session I’ve had. Thank you for being soothing, calming, and explaining things well.”

One thing I have learnt from the session:   

“I need to learn to say no, sometimes I need to choose myself.” Participant, Sirva

Attended the “Pillars of Self-Care: Mental Wellbeing Coping Tools" programme (virtual session)

“it’s a really helpful short and sweet programme while we are coop up at home these few months ..while some of us might not realise the toll of these lockdown and pandemic have affected our feelings and mental strength it’s good to know how to provide empathetic ears to people around us.”

One thing I have learnt from the session:   

“People deal with things differently so to be more emphatic towards everyone from all walks of life .” Participant, Singapore Airlines

Attended the “Providing Effective Support: Helping Skills 101" programme (virtual session)

“Like the cheerful tone and caring + patient demeanour of Joy. She lives up to her name.”

One thing I have learnt from the session:   

“To Listen is to have ears, eyes, heart and undivided attention.” Participant, Deloitte

Attended the “Promoting Peace while Working from Home: Developing Skills to Build Relationships and Manage Conflicts during Covid-19 Crisis " programme (virtual session)

“Very energetic and engaging session.”

One thing I have learnt from the session:   

“How to be happy and find ways to be happy.” Participant, Boeing

Attended the “Keys to Happiness" programme (virtual session)

“Ms Joy is so pleasant, warm & patient, and created an atmosphere that was easy for everyone to participate.”

One thing I have learnt from the session:   

“Ways to show empathy. Recommended & not recommended words & things to say & do..” Participant, Singapore Airlines

Attended the “Providing Effective Support: Helping Skills 101" programme (virtual session)

“I’m happy with this talk with you, you were careful, sensitive and you gave us some sort of fresh outlooks. ”

One thing I have learnt from the session:   

“Self-care is not selfish.” Participant, AIA Vitality (Allied Moving Services) / Sirva

Attended the “Pillars of Self-Care: Mental Wellbeing Coping Tools" programme (virtual session)

“Very good trainer, has a good aptitude and was able to go in-depth into some of the issues which we normally don’t have the platform to discuss.”

One thing I have learnt from the session:   

“To love yourself first.” Participant, Singapore Tourism Board

Attended the “Pillars of Self-Care: Mental Wellbeing Coping Tools" programme (virtual session)

“Joy did a great job discussing how we can understand ourselves and our emotions. and for emphasizing the importance of self-care.”

One thing I have learnt from the session:   

“how to reframe my mind when having automatic negative thoughts.” Participant, AIA Vitality (Allied Moving Services) / Sirva

Attended the “Pillars of Self-Care: Mental Wellbeing Coping Tools" programme (virtual session)

“Great speaker with soothing voice. Felt so calm and positive after the session!”

One thing I have learnt from the session:   

“To look at a bright side on every bad thing that has happened.” Participant, Woodpecker Asia Tech Pte Ltd

Attended the “Rising Above Stress” programme (virtual session)

“The presentation was done very well, simple to understand and make sense.”

One thing I have learnt from the session:   

“Don’t compare with others.” Participant, Boeing

Attended the “Keys to Happiness” programme (virtual session)

“The session was very insightful with good tips on how to keep up with our mental well-being. The facilitator was also very engaging, with relatable personal stories on each pillar of mental well-being. Joy also seems to be a very positive person, a great personality to deliver this topic.”

One thing I have learnt from the session:   

“The 5 pillars of mental health.” Participant, SMRT

Attended the “Pillars of Self-Care: Mental Wellbeing Coping Tools ” programme (virtual session)

“Very comfortable with her guidance and presentation.”

One thing I have learnt from the session:   

“That we can use analogy like eating Toblerone chocolate to handle stress. Step by step. Breathing exercise to calm our minds. “ Participant, Career Builder

Attended the “Effective Stress Management for a Happy Work-Life Balance” programme (virtual session)

“a very informative session, learnt a lot from the speaker.”

One thing I have learnt from the session:   

“focus on the 9 good things, and forget about the 1 bad thing. “ Participant, DSO National Laboratories

Attended the “Pillars of Self-Care: Mental Wellbeing Coping Tools” programme (virtual session)

“Thanks for showing empathy to all of us. I like your session in that it was conducted is a very calm and soothing manner. I learned much. Now I know why you are a psychologist.”

One thing I have learnt from the session:   

“Learning to show empathy and how to share empathy.” Participant, Resource Speakers Toastmasters Club (Professional Speaker Series)

Attended the “Empathy: A Key Ingredient in Positive Relationships” programme (virtual session)

“Very interactive and creates more awareness on how to empathize with others in times of difficulties.”

One thing I have learnt from the session:   

“Projecting the right body language is key in showing our emotional support non verbally to the other person.” Participant, Singapore Airlines

Attended the “Providing Effective Support: Helping Skills 101" programme (virtual session)

“Very engaging and knows what she’s talking about. Very helpful especially for those feeling down during the pandemic.”

One thing I have learnt from the session:   

“Be thankful for the little things.” Participant, AIA Vitality (Allied Moving Services) / Sirva

Attended the “Pillars of Self-Care: Mental Wellbeing Coping Tools" programme (virtual session)

“This talk helps as a reminder to myself that nobody is perfect and things may not goes smoothly as what we planned. Just do your best and do not take other people’s feedback negatively. Be brave to say NO if the responsibility is too huge for me to take on.”

One thing I have learnt from the session:   

“Dont be too harsh on myself. Take things at one step.” Participant, Clearstream Banking

Attended the “Rising Above Stress" programme (virtual session)

“Very good session , useful specially during COVID situation.”

One thing I have learnt from the session:   

“Take breaks and breathing technique.” Participant, Xilinx

Attended the “Rising Above Stress" programme (virtual session)

“Good presenter. Enjoyed the presentation and learnt quite a few tips for managing stress.”

  Participant, Vanguard International Semiconductor Corporation

Attended the “Rising Above Stress" programme (virtual session)

“Great interaction, you got a very calm voice but very engaging..something to learn for me. thank you.”

One thing I have learnt from the session:   

“To understand about ourself and how to be empathy to show gratitude.” Participant, The Body Shop

Attended the “Keys to Happiness" programme (virtual session)

“Joy is a wondeful speaker.  Thanks for coming over to give this awesome workshop.”

One thing I have learnt from the session:   

“Being physically and emotionally present when someone is sad.  Don’t have to say something when person is sad.  Just be there.” Participant, KH Roberts Pte Ltd

Attended the “Communication Works! Developing Skills to Build Bridges and Relationships" programme (in-person session)

“Great session, joy is very people-oriented!”

One thing I have learnt from the session:   

“Ways to identify stress .” Participant, Career Builder

Attended the “Effective Stress Management for a Happy Work-Life Balance" programme (virtual session)

“Very clear and concise sharing of information.”

  Participant, 8M Real Estate

Attended the “Mental Health First Aid: Understanding and Managing Anxiety" programme (virtual session)

“Thanks for making this session so engaging and informative.”

One thing I have learnt from the session:   

“Good takeaway – “Hope”.” Participant, Career Builder

Attended the “Effective Stress Management for a Happy Work-Life Balance" programme (virtual session)

“Another awesome session from Joy!”

  Participant, KH Roberts Pte Ltd

Attended the “Looking Beneath the Anger Iceberg" programme (in-person session)

“Very clear and insightful! Thank you for the inspiring and motivational talk! 🙂 ”

One thing I have learnt from the session:   

“Gratitude journal!! Gonna try it next week with my family. :).” Participant, ServiceSource International Singapore Pte Ltd

Attended the “Keys to Happiness" programme (virtual session)

“Thank you Joy for the wonderful tips on managing stress. 🙂 ”

One thing I have learnt from the session:   

“It is easier to control responses than the situation.” Participant, ARA Management

Attended the “Rising Above Stress" programme (virtual session)

“Joy is very interactive, and always speak with a smile. Very encouraging. Deep insight of difficult people. ”

One thing I have learnt from the session:   

“Beneath difficult people, there is much hurt hidden. Do not focus on the people, but focus on the problem.” Participant, City Harvest Church

Attended the “Connecting with "Difficult" People, Is it Possible? " programme (virtual session)

“This session is like an appetizer for the mind, body and soul.” Participant, The Body Shop

Attended the “Keys to Happiness" programme (virtual session)

“Very engaging & inspiring session! Thank you Joy :).”

One thing I have learnt from the session:   

“Feeling better about myself .” Participant, Career Builder

Attended the “Effective Stress Management for a Happy Work-Life Balance" programme (virtual session)

“Joy is very engaging! The talk is defintely relevant 🙂 ”

One thing I have learnt from the session:   

“My thought pattern.” Participant, KH Roberts Pte Ltd

Attended the “Looking Beneath the Anger Iceberg" programme (in-person session)

“V useful and enjoyable lunchtime talk.”

One thing I have learnt from the session:   

“Gratitude makes you happy.” Participant, DNV GL

Attended the “Keys to Happiness" programme (virtual session)

“Very useful session to reiterate on the need of active listening.”

One thing I have learnt from the session:   

“Hearing vs listening.” Participant, Singapore Institute of Technology

Attended the “Communication Works! Developing Skills to Build Bridges and Relationships" programme (in-person session)

“Joy was extremely engaging and captivating.  Great in disseminating the topics.”

One thing I have learnt from the session:   

“It is important to be emotionally engaged in a work setting as well.” Participant, Sony Singapore

Attended the “Enhancing Personal Mastery: How to Talk so People Will Listen and How to Listen so People Will Talk" programme (in-person session)

“Awesome and positive energy!”

One thing I have learnt from the session:   

“That being grateful takes only a few minutes a day but the impacts are lasting!” Participant, ServiceSource International Singapore Pte Ltd

Attended the “Keys to Happiness" programme (virtual session)

“The workshop is very useful and insightful. Great tips on understanding difficult people and how to respond to them.”

One thing I have learnt from the session:   

“How to better respond when we encounter the various types of difficult people .” Participant, City Harvest Church

Attended the “Connecting with "Difficult" People, Is it Possible?" programme (virtual session)

“I like that Joy connects with the audience very well.”

One thing I have learnt from the session:   

“Enjoy every moment in life!” Participant, Direct Asia

Attended the “Rising Above Stress" programme (virtual session)

“I like Joy voice tone and friendly face, so calm to see her😊”

One thing I have learnt from the session:   

“Stress is not necessary is bad.” Participant, Aesop Singapore

Attended the “Rising Above Stress" programme (virtual session)

“The talk is good, please give more talks.”

  Participant, AIA Vitality

Attended the “Promoting Peace while Working<br /> from Home: Developing Skills to Build Relationships and Manage Conflicts<br /> during Covid-19 Crisis " programme (virtual session)

“Useful tips on how to relieve stress. Engaging and interactive.”

One thing I have learnt from the session:   

“Identify feelings – self awareness.” Participant, MSIG

Attended the “Rising Above Stress" programme (virtual session)

“I wish we could have had a face to face session. Nevertheless I am happy to attend this virtual session. It was really refreshing.”

One thing I have learnt from the session:   

“Self care is very important.” Participant, Hitachi

Attended the “Pillars of Self-Care: Mental Wellbeing Coping Tools" programme (virtual session)

“Joy is engaging and energetic.  Matching with the group we have.  Knows when to stop asking for response and when to continue.”

One thing I have learnt from the session:   

“Mirroring, matching, show interest.” Participant, Sony Singapore

Attended the “Enhancing Personal Mastery: How to Talk so People Will Listen and How to Listen so People Will Talk" programme (in-person session)

“Good session and very timely with WFH/ COVID.”

One thing I have learnt from the session:   

“Gratitude is a key component of happiness.” Participant, Surbana Jurong Private Limited

Attended the “Keys to Happiness" programme (virtual session)

“Great speaker, very good in engaging participants and explains everything in laymans term which is very much helpful for everyone to understand easily”

One thing I have learnt from the session:   

“Everyone’s feelings, worries, ideas is valid. Self care is very important. “

Participant, Carl Zeiss Pte Ltd

Attended the “Pillars of Self-Care: Mental Wellbeing Coping Tools" (virtual session)

“Engaging, Friendly and Knowledgable.”

One thing I have learnt from the session:   

“How to better manage your emotions.” Participant, AIA Vitality

Attended the “Promoting Peace while Working from Home: Developing Skills to Build Relationships and Manage Conflicts during Covid-19 Crisis" programme (virtual session)

“Very engaging & inspiring session! Thank you Joy :).”

One thing I have learnt from the session:   

“Feeling better about myself.” Participant, Career Builder

Attended the “Effective Stress Management for a Happy Work-Life Balance " programme (virtual session)

“At first I was ashamed for not doing well in the past but gradually, I learned how to be more confident in myself and my current situation.  Thank you Joy for sharing with us your story, it really helps to know that there are others out there feeling the same feeling as me.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“Good speaker who has shown great tips on how to handle our Emotional Intelligence on a daily and life time learning.”

One thing I have learnt from the session:   

“Self regulation – learning to control and divert my negative thoughts to positive actions.” Participant, Kaplan Higher Education

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence” programme

Opens my mind to many other ways to manage stress and negativity.”

One thing I have learnt from the session:   

Don’t look at the 1 thing that went bad, but savour the 9 things that went well.” Participant, Helix Leisure

Attended the “Effective Stress Management for a Happy Work-Life Balance” programme (virtual session)

“The trainer is very motivating to encourage the class to participate.” Participant, Kaplan Higher Education

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence” programme

“Excellent speaker, interesting and fast-paced.  Keeping the interest of class in a fun and interactive manner.”

One thing I have learnt from the session:   

“Empathy – listening to understand, not just to reply.” Participant, Sony Singapore

Attended the “Enhancing Personal Mastery: How to Talk so People Will Listen and How to Listen so People Will Talk" programme (in-person session)

“A clear and short good explanation on emotional intelligence.”

One thing I have learnt from the session:   

“Empathy – don’t be too judgmental.” Participant, Kaplan Higher Education

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence” programme

“The programme has helped me to be more confident, also, how to build up self-esteem and how to look at things from a different perspective.  I’ve enjoyed almost all activities.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“Very uplifting session!  Refreshing start for the morning.”

One thing I have learnt from the session:   

“Communication goes beyond mere words.” Participant, Sony Singapore

Attended the “Enhancing Personal Mastery: How to Talk so People Will Listen and How to Listen so People Will Talk" programme (in-person session)

“我很喜欢老师的讲解,今天上了一堂非常有意义的课。我学会了换位思考。谢谢。“

(“I liked the trainer’s presentation. Today’s course was very meaningful. I have learnt how to think from others’ perspectives. Thanks!”) Participant, Acer Computer (S) Pte Ltd

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“学到了如何控制自己的情绪与难搞的人交往。”

(“I learnt about how to control my own emotions in order to effectively interact with difficult people.”) Participant, Acer Computer (S) Pte Ltd

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“Very engaging and effectively brought point across with role-playing.”

One thing I have learnt from the session:   

“That I can also be a counsellor for a friend/ family in need.” Participant, First Abu Dhabi Bank

Attended the “Providing Effective Support: Counselling Skills 101” programme

“It was a very interactive sharing session.”

One thing I have learnt from the session:   

“To be more mindful of my expressions, tone and body language when someone comes to me for help emotionally.” Participant, First Abu Dhabi Bank

Attended the “Providing Effective Support: Counselling Skills 101” programme

“Joy brings out the topic of counselling in simple, understanding steps and engage participants in activities.  Enjoyable session.”

One thing I have learnt from the session:   

“Listening is very important in counselling session.” Participant, First Abu Dhabi Bank

Attended the “Providing Effective Support: Counselling Skills 101” programme

“I think that the workshop was nice and also taught me a lot about myself.”

One thing I have learnt from the session:   

“The importance of believing in oneself.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“Very engaging and caring facilitator.  Your lessons are quite fun.”

One thing I have learnt from the session:   

“How to think in a different way and not be so negative.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“It was fun and educational.  Was a bit apprehensive but I’m glad I came.  Learnt how to take care of myself before taking care of others.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“Before:  A bit awkward and don’t know what to expect.

During:  Fun and interesting while it was educational at the same time.

After:  Happy.

Most significant activity:  Transforming negative thoughts to positive thoughts.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“I really enjoyed this programme.  I think this programme taught me important lessons that will be crucial to me in future.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“Before the workshop started, I thought that this workshop must be very boring.  However, it turns out [to be] quite fun.  The activities with Joy are all quite beneficial.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“An interactive speaker.”

One thing I have learnt from the session:   

“To change your negative thoughts. Neutralize it.  Don’t judge.” Participant, Singapore Police Force

Attended the “Transforming Your Inner Critic Into Your Inner Cheerleader” programme

“Joy is a very friendly and encouraging person.”

One thing I have learnt from the session:   

“Neutralizing negative thoughts.” Participant, Singapore Police Force

Attended the “Transforming Your Inner Critic Into Your Inner Cheerleader” programme

“A potentially ‘heavy’ topic that was made lighthearted by Joy’s engaging presentation style.”

One thing I have learnt from the session:   

“Being aware of stressors so as to be able to tame it.” Participant, Pacific Life Re

Attended the “Stress Management” programme

“Interesting and new knowledge that I have acquired from this short workshop.”

One thing I have learnt from the session:   

“I will try to apply the 4 principles when handling my ‘difficult’ clients.  I will try to understand people better.” Participant, Pergas

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“The speaker is so positive and the content is very useful.”

One thing I have learnt from the session:   

“To separate problems from the person.” Participant, Pergas

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“She has the ability to engage the whole classroom. Her positivity is contagious.” Participant, Pergas

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“Lots of knowledge gained from the session.”

One thing I have learnt from the session:   

“To address the problem, not the person”. Participant, Pergas

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“Very interactive, able to get participation from all attendees.”

One thing I have learnt from the session:   

“Use the ‘I’ language.” Participant, Pergas

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“Joy has kept the session enjoyable and definitely interactive and fun session to have her as the speaker.”

One thing I have learnt from the session:   

“C.A.R.E. principles and not to assume too fast.” Participant, First Abu Dhabi Bank

Attended the “Managing Successful Relationships?” programme

“Engaging and interactive session with a good application of knowledge and sharing session.”

One thing I have learnt from the session:   

“Learn to pause and think before reacting/ responding.  Life is short!” Participant, First Abu Dhabi Bank

Attended the “Managing Successful Relationships?” programme

“Very sincere and kind instructor.”

One thing I have learnt from the session:   

“I may be somebody else’s difficult person.” Participant, First Abu Dhabi Bank

Attended the “Managing Successful Relationships?” programme

“Terrific content and meaningful role plays.” Participant, First Abu Dhabi Bank

Attended the “Managing Successful Relationships?” programme

“Interactive and well versed in topic.  Well done!” Participant, Jaguar Land Rover Singapore Pte Ltd

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

Really insightful session.  Very helpful. Participant, Jaguar Land Rover Singapore Pte Ltd

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“Our speaker is very lively.  Enjoying her workshop very much.”

One thing I have learnt from the session:   

“Be calm and respect the other person even if they are being difficult.” Participant, Acer Computer (S) Pte Ltd

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“Awesome!  You raise the bar as a speaker for the workshop!  Overwhelming content to digest.  Love the thought provoking questions.  Indeed you excel for God’s glory!”

One thing I have learnt from the session:   

“The Happy Box is a tangible way to remind myself of the great stuff!” Participant, Introverts Network Asia

Attended the “Transforming Your Inner Critic Into Your Inner Cheerleader” programme

“Insightful, Informational, Intriguing, Incredible, Intelligent.”

One thing I have learnt from the session:

“Negative thoughts come naturally to many people. Be aware and alert.” Participant, Introverts Network Asia

Attended the “Transforming Your Inner Critic Into Your Inner Cheerleader” programme

“Joy is a very friendly, cheerful, enthusiastic, engaging and energetic speaker. She is obviously very well versed in her areas of training.

Notwithstanding the sessions were short, but after lunch, it is often challenging for anyone to stay awake. Somehow, Joy is able to make the “somewhat” dry topics more interesting. Her cheerful and lively delivery really rubbed onto the participants and her way of engaging the participants rendered the talks far more enjoyable, impactful and memorable.

I am definitely looking forward to the next lunch-time by Joy Hou.” Bryan Low, Agricultural Bank of China

Attended the “Emotional Intelligence” and "Understanding Anxiety Disorders" programmes

“At first I was ashamed for not doing well in the past but gradually, I learned how to be more confident in myself and my current situation.  Thank you Joy for sharing with us your story, it really helps to know that there are others out there feeling the same feeling as me.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“Good speaker who has shown great tips on how to handle our Emotional Intelligence on a daily and life time learning.”

One thing I have learnt from the session:   

“Self regulation – learning to control and divert my negative thoughts to positive actions.” Participant, Kaplan Higher Education

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence” programme

“The trainer is very motivating to encourage the class to participate.” Participant, Kaplan Higher Education

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence” programme

“A clear and short good explanation on emotional intelligence.”

One thing I have learnt from the session:   

“Empathy – don’t be too judgmental.” Participant, Kaplan Higher Education

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence” programme

“Dear Joy, I really enjoyed your sessions; they were always very enthusiastic and fulfilling to be in.”

One thing I have learnt from the session:   

“Learning to embrace the past/ mistakes.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“The programme has helped me to be more confident, also, how to build up self-esteem and how to look at things from a different perspective.  I’ve enjoyed almost all activities.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“A good talk to make us realise and remind us at times that we’re dealing with humans who have different way of thinking of emotional factors.”

One thing I have learnt from the session:   

“The thing I learnt is to reassess every conversation first to understand the actual ‘problem’.” Participant, Acer Computer (S) Pte Ltd

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“我很喜欢老师的讲解,今天上了一堂非常有意义的课。我学会了换位思考。谢谢。“

(“I liked the trainer’s presentation. Today’s course was very meaningful. I have learnt how to think from others’ perspectives. Thanks!”) Participant, Acer Computer (S) Pte Ltd

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“学到了如何控制自己的情绪与难搞的人交往。”

(“I learnt about how to control my own emotions in order to effectively interact with difficult people.”) Participant, Acer Computer (S) Pte Ltd

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“Very engaging and effectively brought point across with role-playing.”

One thing I have learnt from the session:   

“That I can also be a counsellor for a friend/ family in need.” Participant, First Abu Dhabi Bank

Attended the “Providing Effective Support: Counselling Skills 101” programme

“It was a very interactive sharing session.”

One thing I have learnt from the session:   

“To be more mindful of my expressions, tone and body language when someone comes to me for help emotionally.” Participant, First Abu Dhabi Bank

Attended the “Providing Effective Support: Counselling Skills 101” programme

“Joy brings out the topic of counselling in simple, understanding steps and engage participants in activities.  Enjoyable session.”

One thing I have learnt from the session:   

“Listening is very important in counselling session.” Participant, First Abu Dhabi Bank

Attended the “Providing Effective Support: Counselling Skills 101” programme

“I think that the workshop was nice and also taught me a lot about myself.”

One thing I have learnt from the session:   

“The importance of believing in oneself.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“Very engaging and caring facilitator.  Your lessons are quite fun.”

One thing I have learnt from the session:   

“How to think in a different way and not be so negative.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“It was fun and educational.  Was a bit apprehensive but I’m glad I came.  Learnt how to take care of myself before taking care of others.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“Before:  A bit awkward and don’t know what to expect.

During:  Fun and interesting while it was educational at the same time.

After:  Happy.

Most significant activity:  Transforming negative thoughts to positive thoughts.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“I really enjoyed this programme.  I think this programme taught me important lessons that will be crucial to me in future.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“Before the workshop started, I thought that this workshop must be very boring.  However, it turns out [to be] quite fun.  The activities with Joy are all quite beneficial.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“An interactive speaker.”

One thing I have learnt from the session:   

“To change your negative thoughts. Neutralize it.  Don’t judge.” Participant, Singapore Police Force

Attended the “Transforming Your Inner Critic Into Your Inner Cheerleader” programme

“Joy is a very friendly and encouraging person.”

One thing I have learnt from the session:   

“Neutralizing negative thoughts.” Participant, Singapore Police Force

Attended the “Transforming Your Inner Critic Into Your Inner Cheerleader” programme

“A potentially ‘heavy’ topic that was made lighthearted by Joy’s engaging presentation style.”

One thing I have learnt from the session:   

“Being aware of stressors so as to be able to tame it.” Participant, Pacific Life Re

Attended the “Stress Management” programme

“Interesting and new knowledge that I have acquired from this short workshop.”

One thing I have learnt from the session:   

“I will try to apply the 4 principles when handling my ‘difficult’ clients.  I will try to understand people better.” Participant, Pergas

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“The speaker is so positive and the content is very useful.”

One thing I have learnt from the session:   

“To separate problems from the person.” Participant, Pergas

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“She has the ability to engage the whole classroom. Her positivity is contagious.” Participant, Pergas

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“Lots of knowledge gained from the session.”

One thing I have learnt from the session:   

“To address the problem, not the person”. Participant, Pergas

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“Very interactive, able to get participation from all attendees.”

One thing I have learnt from the session:   

“Use the ‘I’ language.” Participant, Pergas

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“Joy has kept the session enjoyable and definitely interactive and fun session to have her as the speaker.”

One thing I have learnt from the session:   

“C.A.R.E. principles and not to assume too fast.” Participant, First Abu Dhabi Bank

Attended the “Managing Successful Relationships?” programme

“Engaging and interactive session with a good application of knowledge and sharing session.”

One thing I have learnt from the session:   

“Learn to pause and think before reacting/ responding.  Life is short!” Participant, First Abu Dhabi Bank

Attended the “Managing Successful Relationships?” programme

“Very sincere and kind instructor.”

One thing I have learnt from the session:   

“I may be somebody else’s difficult person.” Participant, First Abu Dhabi Bank

Attended the “Managing Successful Relationships?” programme

“Terrific content and meaningful role plays.” Participant, First Abu Dhabi Bank

Attended the “Managing Successful Relationships?” programme

“Interactive and well versed in topic.  Well done!” Participant, Jaguar Land Rover Singapore Pte Ltd

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

Really insightful session.  Very helpful. Participant, Jaguar Land Rover Singapore Pte Ltd

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“Our speaker is very lively.  Enjoying her workshop very much.”

One thing I have learnt from the session:   

“Be calm and respect the other person even if they are being difficult.” Participant, Acer Computer (S) Pte Ltd

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“Awesome!  You raise the bar as a speaker for the workshop!  Overwhelming content to digest.  Love the thought provoking questions.  Indeed you excel for God’s glory!”

One thing I have learnt from the session:   

“The Happy Box is a tangible way to remind myself of the great stuff!” Participant, Introverts Network Asia

Attended the “Transforming Your Inner Critic Into Your Inner Cheerleader” programme

“Insightful, Informational, Intriguing, Incredible, Intelligent.”

One thing I have learnt from the session:

“Negative thoughts come naturally to many people. Be aware and alert.” Participant, Introverts Network Asia

Attended the “Transforming Your Inner Critic Into Your Inner Cheerleader” programme

“Joy is a very friendly, cheerful, enthusiastic, engaging and energetic speaker. She is obviously very well versed in her areas of training.

Notwithstanding the sessions were short, but after lunch, it is often challenging for anyone to stay awake. Somehow, Joy is able to make the “somewhat” dry topics more interesting. Her cheerful and lively delivery really rubbed onto the participants and her way of engaging the participants rendered the talks far more enjoyable, impactful and memorable.

I am definitely looking forward to the next lunch-time by Joy Hou.” Bryan Low, Agricultural Bank of China

Attended the “Emotional Intelligence” and "Understanding Anxiety Disorders" programmes

“At first I was ashamed for not doing well in the past but gradually, I learned how to be more confident in myself and my current situation.  Thank you Joy for sharing with us your story, it really helps to know that there are others out there feeling the same feeling as me.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“Good speaker who has shown great tips on how to handle our Emotional Intelligence on a daily and life time learning.”

One thing I have learnt from the session:   

“Self regulation – learning to control and divert my negative thoughts to positive actions.” Participant, Kaplan Higher Education

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence” programme

“The trainer is very motivating to encourage the class to participate.” Participant, Kaplan Higher Education

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence” programme

“A clear and short good explanation on emotional intelligence.”

One thing I have learnt from the session:   

“Empathy – don’t be too judgmental.” Participant, Kaplan Higher Education

Attended the “Emotional Intelligence: The Key to Personal and Professional Excellence” programme

“The programme has helped me to be more confident, also, how to build up self-esteem and how to look at things from a different perspective.  I’ve enjoyed almost all activities.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“A good talk to make us realise and remind us at times that we’re dealing with humans who have different way of thinking of emotional factors.”

One thing I have learnt from the session:   

“The thing I learnt is to reassess every conversation first to understand the actual ‘problem’.” Participant, Acer Computer (S) Pte Ltd

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“我很喜欢老师的讲解,今天上了一堂非常有意义的课。我学会了换位思考。谢谢。“

(“I liked the trainer’s presentation. Today’s course was very meaningful. I have learnt how to think from others’ perspectives. Thanks!”) Participant, Acer Computer (S) Pte Ltd

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“学到了如何控制自己的情绪与难搞的人交往。”

(“I learnt about how to control my own emotions in order to effectively interact with difficult people.”) Participant, Acer Computer (S) Pte Ltd

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“Very engaging and effectively brought point across with role-playing.”

One thing I have learnt from the session:   

“That I can also be a counsellor for a friend/ family in need.” Participant, First Abu Dhabi Bank

Attended the “Providing Effective Support: Counselling Skills 101” programme

“It was a very interactive sharing session.”

One thing I have learnt from the session:   

“To be more mindful of my expressions, tone and body language when someone comes to me for help emotionally.” Participant, First Abu Dhabi Bank

Attended the “Providing Effective Support: Counselling Skills 101” programme

“Joy brings out the topic of counselling in simple, understanding steps and engage participants in activities.  Enjoyable session.”

One thing I have learnt from the session:   

“Listening is very important in counselling session.” Participant, First Abu Dhabi Bank

Attended the “Providing Effective Support: Counselling Skills 101” programme

“I think that the workshop was nice and also taught me a lot about myself.”

One thing I have learnt from the session:   

“The importance of believing in oneself.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“Very engaging and caring facilitator.  Your lessons are quite fun.”

One thing I have learnt from the session:   

“How to think in a different way and not be so negative.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“It was fun and educational.  Was a bit apprehensive but I’m glad I came.  Learnt how to take care of myself before taking care of others.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“Before:  A bit awkward and don’t know what to expect.

During:  Fun and interesting while it was educational at the same time.

After:  Happy.

Most significant activity:  Transforming negative thoughts to positive thoughts.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“I really enjoyed this programme.  I think this programme taught me important lessons that will be crucial to me in future.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“Before the workshop started, I thought that this workshop must be very boring.  However, it turns out [to be] quite fun.  The activities with Joy are all quite beneficial.” Participant, Temasek Junior College

Attended the “Resilience: More Than Conquerors” programme

“An interactive speaker.”

One thing I have learnt from the session:   

“To change your negative thoughts. Neutralize it.  Don’t judge.” Participant, Singapore Police Force

Attended the “Transforming Your Inner Critic Into Your Inner Cheerleader” programme

“Joy is a very friendly and encouraging person.”

One thing I have learnt from the session:   

“Neutralizing negative thoughts.” Participant, Singapore Police Force

Attended the “Transforming Your Inner Critic Into Your Inner Cheerleader” programme

“A potentially ‘heavy’ topic that was made lighthearted by Joy’s engaging presentation style.”

One thing I have learnt from the session:   

“Being aware of stressors so as to be able to tame it.” Participant, Pacific Life Re

Attended the “Stress Management” programme

“Interesting and new knowledge that I have acquired from this short workshop.”

One thing I have learnt from the session:   

“I will try to apply the 4 principles when handling my ‘difficult’ clients.  I will try to understand people better.” Participant, Pergas

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“The speaker is so positive and the content is very useful.”

One thing I have learnt from the session:   

“To separate problems from the person.” Participant, Pergas

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“She has the ability to engage the whole classroom. Her positivity is contagious.” Participant, Pergas

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“Lots of knowledge gained from the session.”

One thing I have learnt from the session:   

“To address the problem, not the person”. Participant, Pergas

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“Very interactive, able to get participation from all attendees.”

One thing I have learnt from the session:   

“Use the ‘I’ language.” Participant, Pergas

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“Joy has kept the session enjoyable and definitely interactive and fun session to have her as the speaker.”

One thing I have learnt from the session:   

“C.A.R.E. principles and not to assume too fast.” Participant, First Abu Dhabi Bank

Attended the “Managing Successful Relationships” programme

“Engaging and interactive session with a good application of knowledge and sharing session.”

One thing I have learnt from the session:   

“Learn to pause and think before reacting/ responding.  Life is short!” Participant, First Abu Dhabi Bank

Attended the “Managing Successful Relationships” programme

“Very sincere and kind instructor.”

One thing I have learnt from the session:   

“I may be somebody else’s difficult person.” Participant, First Abu Dhabi Bank

Attended the “Managing Successful Relationships” programme

“Terrific content and meaningful role plays.” Participant, First Abu Dhabi Bank

Attended the “Managing Successful Relationships” programme

“Interactive and well versed in topic.  Well done!” Participant, Jaguar Land Rover Singapore Pte Ltd

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

Really insightful session.  Very helpful. Participant, Jaguar Land Rover Singapore Pte Ltd

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“Our speaker is very lively.  Enjoying her workshop very much.”

One thing I have learnt from the session:   

“Be calm and respect the other person even if they are being difficult.” Participant, Acer Computer (S) Pte Ltd

Attended the “Connecting with 'Difficult' People: Is it Possible?” programme

“Awesome!  You raise the bar as a speaker for the workshop!  Overwhelming content to digest.  Love the thought provoking questions.  Indeed you excel for God’s glory!”

One thing I have learnt from the session:   

“The Happy Box is a tangible way to remind myself of the great stuff!” Participant, Introverts Network Asia

Attended the “Transforming Your Inner Critic Into Your Inner Cheerleader” programme

“Insightful, Informational, Intriguing, Incredible, Intelligent.”

One thing I have learnt from the session:

“Negative thoughts come naturally to many people. Be aware and alert.” Participant, Introverts Network Asia

Attended the “Transforming Your Inner Critic Into Your Inner Cheerleader” programme