Emotional Intelligence (EQ), a set of skills that help us perceive, understand and manage emotion, is a strong predictor of the level of success one can achieve in life. Studies have shown that an individual’s EQ, instead of IQ, is a better indicator of success, mental and physical wellness, attainment of personal goals, as well as overall happiness. In addition, a person with a high EQ is able to build stronger relationships with others, especially in the workplace, which is characterized by mutual respect, team work and open communication among the staff.
The supervisor with a strong level of EQ will be able to demonstrate empathy towards an employee’s concerns, manage workplace conflicts, build trust and foster rapport with others. Since managerial professionals play a critical role in positively changing the workplace environment, it is hence important for them to further develop and boost their EQ.
The following topics will be discussed:
What is emotional intelligence?
- Benefits of emotional intelligence
- Dimensions of emotional intelligence
- Understanding my own emotions
- Relationship between thoughts, emotions and behaviours
- Strategies to manage difficult emotions
- Universality of emotional expression
- Verbal and non-verbal communication
- Role of empathy and trust in relationships
- How to develop and show empathy