Effective Conflict Management

Promoting Peace At Work
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Managing Conflict

Managing Feedback

Conflict, the result of individuals having differing needs and expectations, is inevitable in the workplace and our daily lives. When handled poorly, conflict in the workplace can negatively affect employees’ morale, work performance and motivation. On the other hand, conflict, when managed well, increases understanding, provides an avenue for personal growth, and enhances working relationships. Hence, resolving conflicts in the workplace is an important and challenging task of supervisors and managers, in order to foster a positive and conducive work environment.

This interactive workshop is designed to give managers the knowledge and practical skills to recognize, prevent and resolve challenging conflict situations in the workplace. The following topics will be discussed:


  1. Definition of conflict
  2. The conflict cycle
  3. Misconceptions about conflict
  4. Cost and benefits of conflict
  5. Sources of conflict
  6. Recognizing signs of a conflict
  7. Emotional reactions in a conflict situation
  8. Dealing with strong emotions
  9. Active listening and responding
  10. Conflict management styles
  11. Strategies to de-escalate conflicts
  12. Creating win-win solutions

For many individuals, feedback is akin to criticism or personal attack. Hence, feedback is often seldom received or given with much enthusiasm. However, feedback, when given effectively, can be powerful, motivating and energizing to the receiver. Effective feedback has also been linked to strong team engagement, as well as increased employee satisfaction and productivity.How then, can managers harness the power of feedback, to increase employee engagement and satisfaction?

In this workshop, participants will learn and practise the various skills of providing effective feedback. The following topics will be explored:

  1. What is feedback
  2. What feedback is not
  3. Why is feedback important?
  4. Types of feedback
  5. Challenges of giving feedback
  6. Factors influencing the feedback process
  7. Ways to give feedback
  8. Active listening skills

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